Terms & Conditions

1. Definitions

"Customer," "you," or "your" refers to the person accessing or using the Site. "Products" refers to cocoa powder and related items sold on the Site. "Order" refers to a confirmed purchase of Products.

2. Eligibility

You must be at least 18 years old to place an Order. By placing an Order, you represent that you are of legal age and capable of entering into binding contracts.

3. Product Information

All product descriptions, images, and specifications are accurate to the best of our knowledge. Colors may vary slightly due to screen settings and photography lighting. We reserve the right to modify product offerings without prior notice.

4. Pricing and Payment

All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. Prices are subject to change without notice. Changes do not affect Orders already placed. Payment is processed securely through Razorpay. We do not store your card details. Orders are confirmed only after successful payment authorization.

5. Order Processing

Orders are processed within 24 hours of confirmation. We reserve the right to cancel Orders due to delivery to non-serviceable PIN codes. Full refund will be issued for cancelled Orders.

6. Shipping and Delivery

Delivery timelines: Pune 1-2 days, Metro cities 3-4 days, Tier 2 cities 4-6 days, Other locations 5-10 days. We are not liable for delays caused by force majeure events.

7. Intellectual Property

All content on the Site including logos, images, text, and designs are the property of Cocoscape and protected by Indian copyright laws.

8. User Conduct

You agree not to: (a) Use the Site for unlawful purposes, (b) Interfere with Site security features, (c) Submit false or misleading information, (d) Attempt to access restricted areas.

9. Limitation of Liability

To the maximum extent permitted by law, Cocoscape shall not be liable for any indirect, incidental, or consequential damages arising from use of the Site or Products.

10. Governing Law

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra.

11. Changes to Terms

We may update these Terms at any time. Continued use of the Site constitutes acceptance of revised Terms.

12. Contact

Email: connect@cocoscape.shop

Phone: +91 9028898753 / +91 9158889561

Address: Dattanagar, Ambegaon Bk, Katraj, Pune 411046, Maharashtra, India